MANAGER - Hinton Travel Center

Job Description

Location: Hinton Travel Centre, Hinton, Alberta
Employment Type: Full-Time, Permanent
Wage: As per employment offer (competitive, based on experience)
Hours: 35–40 hours per week

Job Summary

The Manager – Travel Centre is responsible for overseeing the day-to-day operations of the travel centre, ensuring smooth business operations, excellent customer service, staff supervision, inventory control, financial performance, and compliance with company policies and safety standards. The Manager plays a key role in maintaining service quality, operational efficiency, and profitability.

Key Responsibilities
Operations Management

Plan, organize, direct, control, and evaluate daily operations of the travel centre

Ensure smooth functioning of fuel station, convenience store, food service (if applicable), and rest facilities

Monitor workflow and resolve operational issues promptly

Staff Management

Recruit, train, schedule, supervise, and evaluate staff performance

Assign duties and ensure staff follow company policies and procedures

Maintain a positive and productive work environment

Customer Service

Ensure high standards of customer service and handle customer complaints professionally

Maintain cleanliness, safety, and overall customer experience at the travel centre

Inventory & Supply Management

Oversee inventory levels, order supplies, and manage vendor relationships

Monitor stock usage, minimize losses, and control shrinkage

Financial Management

Prepare and manage budgets, daily sales reports, and expense tracking

Monitor cash handling, deposits, and POS systems

Analyze sales performance and implement strategies to improve revenue

Compliance & Safety

Ensure compliance with health, safety, and environmental regulations

Implement workplace safety procedures and emergency protocols

Maintain records required by regulatory authorities

Reporting & Administration

Prepare operational reports and submit to ownership/management

Maintain employee records, schedules, and operational documentation

Requirements

Completion of secondary school (post-secondary education preferred)

Strong leadership, communication, and organizational skills

Ability to work flexible shifts, including weekends and holidays

Knowledge of POS systems, inventory management, and basic accounting

Ability to work independently and make sound operational decisions

Skills & Competencies

Team leadership and staff supervision

Customer service excellence

Time management and multitasking

Problem-solving and decision-making

Financial and inventory control

Work Environment

Fast-paced retail and travel service environment

Standing, walking, and light lifting may be required

Interaction with customers, staff, suppliers, and service providers